The overall score from me will be 3.5. I spent two nights at a junior suite, the view and decor are nice. But at the same time, you could’ve pick a luxurious hotel at a similar price. Yes, Hard Rock fits its name, but its a distance away from luxurious. The most disappointing things that have happened to me during my stay is the service. The daily maid refused me at first for a request for new beddings. Although she did change the beddings, she still insisted it was the hotel rule to change beddings only once per 3 days. The guitar service is pretty cool and one of the best things they have to offer. A 3,000 CNY deposit is required during your usage of any instrument. Although the retrieving part wasn’t so pleasant. I had to wait for an extra 20 mins to wait for the concierge to pick it up. Yes, I had to, as they don’t allow guests to bring down the instruments by themselves. Without any notice, the restaurant refused my room service order without noticing me. I waited for 40 mins only to find they were unavailable for the night, as they were occupied by the Halloween parties. They could have told me 40 mins earlier when I placed my order! I had to stay hungry for another 30 mins to get my MCD delivery. I had a burger from room service the night before and it was average. So good for a hungry man but maybe not so close to one of those top-rated burgers. Speaking of burgers, it’s a shame that the hotel doesn’t come with a Hard Rock Cafe.
We enjoyed our stay very much, especially the swimming pool and hot tub. The staff was very friendly and helpful from the beginning of our stay to the end. Because of the coronavirus, I was anxious to see how they handled the buffet. I couldn’t see much change other than everyone being masked and sanitizer being available. I would recommend sanitizer be on each table, just like salt and pepper, because everyone is touching the handles of the dishes being presented. I also noticed a few things that need changing: first, this hotel has those old combination alarm clocks/phone chargers that no longer fit any kind of phone and there was no usb charger. Second, but this just might be me, I was surprised that there was no ledge in the toilet to place your phone on. Finally, the drain of our shower didn’t work very well and the water seeped out onto the bathroom floor. I also noticed in the men’s shower at the pool, that a grate had been removed to clean hair out from the drain but not replaced, meaning a guest had done it.